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Front Desk Receptionist test: Pre-employment screening assessment to hire the best candidates

All tests/Role specific skills/

Front Desk Receptionist test

Type: Role specific skills

Time: 10 min

Languages: English

Level: Intermediate

Summary of the Front Desk Receptionist test

TestGorilla's Front Desk Receptionist test assesses your candidates’ abilities to deliver exceptional service and organizational excellence. This screening test helps you hire receptionists who can handle diverse tasks and provide outstanding professional experiences.

Covered skills

Customer Service
Multitasking
Communication
Problem-solving

Use the Front Desk Receptionist test to hire

Front desk receptionists/administrators who make positive first impressions, deliver exceptional customer service and efficiently manage various tasks. This test is also relevant for office administrators, administrative assistants, and customer service reps.

Preview questions

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About the Front Desk Receptionist test

Hiring candidates with strong front desk receptionist skills is vital for ensuring a positive and professional first impression, delivering exceptional customer service, and maintaining the smooth and efficient functioning of the organization. Successful candidates will excel in handling challenges that may arise in the front desk receptionist role. These skilled professionals bridge the gap between guests and the organization, ensuring organizational excellence and customer satisfaction in today's competitive landscape.

This Front Desk Receptionist screening test evaluates candidates' abilities in crucial skill areas, covering customer service, multitasking, communication, problem-solving, organizational skills, and the ability to adapt to various situations with professionalism and discretion. It also tests candidates' proficiency in accurate task tracking, empathy-driven communication, active listening, concise and professional communication, and their capability to engage effectively with diverse audiences.

By assessing candidates' proficiency in these areas, this screening test identifies front desk receptionists whose exceptional service, efficient handling of various tasks, empathetic communication, and effective problem solving will ensure seamless operations and positive experiences for your visitors, customers, and staff. They will enhance your organization's reputation as a welcoming and professional establishment, leading to increased customer satisfaction and loyalty.

image of subject matter expert for the Front Desk Receptionist test

This test is made by a subject-matter expert

Liam K.

Research Director and Program Evaluator Liam has spent 15 years in leading administrative roles, working for 13 companies across 12 sectors, including fundraising and development, fintech, recruitment, not-for-profit organizations, research, higher education, and museums and heritage.

Liam has been described as a Swiss army knife of skills and experiences, bringing the analytical skills developed during his PhD to help companies find that extra organizational edge.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert and then calibrated using hundreds of test takers with relevant experience in the subject.

Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

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View a sample report

The Front Desk Receptionist test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

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FAQs

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now."

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now."

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

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