Deutsch English Español Français Nederlands Português

For candidates Help Log in

Use our Call center representative test to hire the best

All tests/Role specific skills/

Call center representative test

Type: Role specific skills

Time: 10 min

Languages: English

Level: Intermediate

Summary of the Call center representative test

This call center representative test evaluates a candidate’s ability to provide support to customers while consistently delivering a great customer experience. This screening test will help you hire call center representatives with the critical soft skill

Covered skills

Verbal communication
Active listening
Problem solving
Teamwork

Use the Call center representative test to hire

Call center representatives, customer service agents, customer support representatives and other customer facing call center roles.

Preview questions

graphic image for role specific skills tests

About the Call center representative test

As the voice of the business, a call center representative is the front line ambassador of your product/service. Excellent customer service is a gateway to building a loyal customer base, which in turn creates lucrative long-term benefits.

This call center representative test evaluates candidates’ verbal communication, active listening, problem solving, and teamwork abilities in a call center specific context.

This screening test will help you identify call center representatives who provide impeccable customer service. They demonstrate the ability to connect with customers by leveraging their best communication skills, even in stressful situations.

While ensuring that issues are resolved in the most effective way, successful candidates in this assessment also prove to be strong team members who bring added value to overall team success.

The test is made by a subject-matter expert

Yazid O.

Yazid has spent most of his career focused on customer service in the tech industry, holding positions ranging from customer service representative to customer complaints analyst. He holds a master’s degree from the International Business School.

When he’s not assisting customers, he serves as a personal fitness coach, plays soccer, and practices Brazilian Jiu Jitsu. To wind down from these hobbies, he enjoys abstract painting.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject.

Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

What our customers are saying

TestGorilla helps me to assess engineers rapidly. Creating assessments for different positions is easy due to pre-existing templates. You can create an assessment in less than 2 minutes. The interface is intuitive and it’s easy to visualize results per assessment.

Review from

David Felipe C.

VP of engineering, mid-market (51-1000 FTE)

Any tool can have functions—bells and whistles. Not every tool comes armed with staff passionate about making the user experience positive.

The TestGorilla team only offers useful insights to user challenges, they engage in conversation.

For instance, I recently asked a question about a Python test I intended to implement. Instead of receiving “oh, that test would work perfectly for your solution,” or, “at this time we’re thinking about implementing a solution that may or may not…” I received a direct and straightforward answer with additional thoughts to help shape the solution.

I hope that TestGorilla realizes the value proposition in their work is not only the platform but the type of support that’s provided.

For a bit of context—I am a diversity recruiter trying to create a platform that removes bias from the hiring process and encourages the discovery of new and unseen talent.

Review from

High quality assessments

David B.

Chief Talent Connector, small business (50 or fewer FTE)

Use TestGorilla to hire the best faster, easier and bias-free

Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.

Learn how each candidate performs on the job using our library of 400+ scientifically validated tests.

Test candidates for job-specific skills like coding or digital marketing, as well as general skills like critical thinking. Our unique personality and culture tests allow you to get to know your applicants as real people – not just pieces of paper.

Watch what TestGorilla can do for you

Create high-quality assessments, fast

Building assessments is a breeze with TestGorilla. Get started with these simple steps.

Building assessments is quick and easy with TestGorilla. Just pick a name, select the tests you need, then add your own custom questions.

You can customize your assessments further by adding your company logo, color theme, and more. Build the assessment that works for you.

View a sample report

The Call center representative test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

Download sample report

FAQs

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now."

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now."

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

Related tests

B2B Outside Sales

This B2B Outside Sales test evaluates candidates’ skills in selling products through transactional, outbound sales. This test will help you identify candidates who can qualify leads, manage prospects, and overcome objections to close sales successfully.

10 min

HR Management

This HR Management test evaluates a candidate’s HR knowledge and people management abilities and will help you hire managers with skills to drive positive employee outcomes, mitigate risk, and guide stakeholder decisions.

10 min

Administrative Assistant

This Administrative Assistant test evaluates a candidate’s ability to support your business. This screening test will help you hire an administrative assistant who can increase the day-to-day efficiency and organization of your team’s work.

10 min

New test

Sales Aptitude

This Sales Aptitude test evaluates aptitude in sales communication, sales skills, relationship building, and problem solving. It is ideal for hiring candidates capable of excelling in diverse sales environments for business growth.

10 min

User Experience (UX) Research

This User Experience (UX) Research test evaluates a candidate’s ability to use diverse methodologies and tools effectively. This screening test will help you hire UX researchers who can transform insights into enhanced user experiences.

10 min

Conducting Interviews

This Conducting Interviews test evaluates a candidate’s ability to effectively develop interview questions and conduct interviews. This screening test will help you hire employees who can interview subjects in a variety of contexts.

10 min

New test

Data Security and Compliance

This Data Security and Compliance test evaluates a candidate's knowledge of essential data protection, risk management, and regulatory compliance principles. This screening test will help you hire data professionals who can safeguard your data assets.

10 min

Ecommerce Skills

This E-commerce Skills test evaluates a candidate’s ability to navigate the complexities of online business operations and their knowledge of managing e-commerce platforms. It will help you hire professionals who drive online sales growth efficiently.

10 min

Medical Billing

This Medical Billing test assesses a candidate's knowledge and skills in medical coding, insurance and claim management, reimbursement, communication, and documentation.

10 min

Data-Driven Decision Making

This data-driven decision-making test evaluates candidates' ability to leverage data in business settings. This screening test will help hire professionals across industries who must make decisions based on data insights.

10 min