Deutsch English Español Français Nederlands Português

home tests Role specific skills

B2C Telesales

B2C Telesales test

Type: Role specific skills

Time: 10 min

Languages: English

Level: Intermediate

Summary of the B2C Telesales test

This B2C Telesales test evaluates a candidate’s ability to sell business-to-consumer products over the phone, whether calls are inbound or outbound. This test will help you hire employees who can close deals and maintain good customer relationships.

Covered skills

Setting targets and planning sales activities
Building trust and rapport with customers
Pitching products
Handling rejection, stress, and conflict

Use the B2C Telesales test to hire

B2C inbound and/or outbound telesales representatives, B2C remote sales agents, B2C inside sales professionals, B2C telemarketers, and other sales roles handling inside sales in B2C organizations.

Preview questions

graphic image for role specific skills tests

About the B2C Telesales test

Hiring B2C telesales representatives with strong communication and sales skills can be a game changer for every company. In addition to raising awareness about your brand and products and expanding your business reach to more prospects, telesales agents with great abilities can boost your sales and conversion rates while building stronger relationships with potential and existing clients.

This B2C Telesales test evaluates candidates’ abilities to set targets and plan sales activities, build trust and rapport with customers, pitch products, and handle rejection, stress, and conflict.

This screening test will help you identify telesales representatives and remote inside sales agents with the right sales, communication, and interpersonal skills to boost your sales revenue. Candidates who do well on this test will generate new B2C sales opportunities, convert prospects into paying clients, and build deeper connections with customers.

The test is made by a subject-matter expert

Hasnaa B.

Hasnaa is a sales trainer who has worked as a sales manager and sales team leader and has sold products and services to hundreds of B2C and B2B clients. After spending 20 years in marketing and sales around the world, she has concluded that there is one universal truth: "A customer needs to be seen, heard and deeply cared about."

When not working, she loves contemplating nature, and studying spirituality, human behavior and the psychology of sales, as well as simply enjoying the beauty of life.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject.

Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

What our customers are saying

TestGorilla helps me to assess engineers rapidly. Creating assessments for different positions is easy due to pre-existing templates. You can create an assessment in less than 2 minutes. The interface is intuitive and it’s easy to visualize results per assessment.

Review from

David Felipe C.

VP of engineering, mid-market (51-1000 FTE)

Any tool can have functions—bells and whistles. Not every tool comes armed with staff passionate about making the user experience positive.

The TestGorilla team only offers useful insights to user challenges, they engage in conversation.

For instance, I recently asked a question about a Python test I intended to implement. Instead of receiving “oh, that test would work perfectly for your solution,” or, “at this time we’re thinking about implementing a solution that may or may not…” I received a direct and straightforward answer with additional thoughts to help shape the solution.

I hope that TestGorilla realizes the value proposition in their work is not only the platform but the type of support that’s provided.

For a bit of context—I am a diversity recruiter trying to create a platform that removes bias from the hiring process and encourages the discovery of new and unseen talent.

Review from

High quality assessments

David B.

Chief Talent Connector, small business (50 or fewer FTE)

Use TestGorilla to hire the best faster, easier and bias-free

Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.

Learn how each candidate performs on the job using our library of 400+ scientifically validated tests.

Test candidates for job-specific skills like coding or digital marketing, as well as general skills like critical thinking. Our unique personality and culture tests allow you to get to know your applicants as real people – not just pieces of paper.

Watch what TestGorilla can do for you

Create high-quality assessments, fast

Building assessments is a breeze with TestGorilla. Get started with these simple steps.

Building assessments is quick and easy with TestGorilla. Just pick a name, select the tests you need, then add your own custom questions.

You can customize your assessments further by adding your company logo, color theme, and more. Build the assessment that works for you.

View a sample report

The B2C Telesales test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

Download sample report

FAQs

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now."

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now."

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

Related tests

New test

Brand Management

This Brand Management test assesses a candidate’s ability to manage brands, understand target audiences, conduct research, create marketing campaigns, and position brands in crowded markets, helping you hire managers who build long-term brand loyalty.

10 min

Software Engineer

This Software Engineer test evaluates candidates’ knowledge of the basic principles and topics of software engineering. The test helps you identify candidates who can approach problems using “software engineer thinking” to find the best solution possible.

10 min

Scrum Master

This Scrum Master test evaluates candidates’ knowledge of the Scrum Framework and their ability to apply it in real situations active as the Scrum Master. This test will help you identify candidates with practical experience in Scrum practices.

10 min

Salesforce CRM

The Salesforce Customer Relationship Management (CRM) test evaluates candidates’ familiarity with the basic concepts and standard functionality of Salesforce CRM. This test will help you hire candidates who have experience using Salesforce in their roles.

10 min

Artificial Intelligence

This Artificial Intelligence (AI) test evaluates candidates’ grasp of core AI concepts and their ability to solve situational AI tasks. This screening test will help you identify candidates capable of tackling a variety of business challenges using AI.

10 min

DevOps

The DevOps test assesses candidates’ knowledge of DevOps concepts and practices and whether they can apply that knowledge to improve infrastructure, achieve faster time to market, and lower failure rates of new releases.

10 min

Financial Modeling in Excel

This Financial Modeling test evaluates candidates’ essential finance and valuation skills and their ability to create and maintain financial models using Excel. This test helps you hire finance professionals who need to work with Excel frequently.

10 min

UX/UI Design

This UX/UI Design test evaluates candidates’ knowledge of the overall UX/UI design process and their ability to turn feature requirements into useful and intuitive designs for digital products that provide a great experience to your users.

10 min

IT Business Analyst

The IT Business Analyst test evaluates candidates’ aptitude in the skills required to function as an IT business analyst. The test helps you identify candidates who can guide your business to improve its products and services through data analysis.

10 min

HR Fundamentals

The HR Fundamentals test evaluates the core competencies necessary for a Human Resource professional in any organization. The test helps you identify candidates who can take good care of your most valuable asset: your people.

10 min