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Fast screening for BPO applicants

Test for skills at scale with auto-scored and validated tests. Hire employees who grow with your business.

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BPOs around the world hire with TestGorilla

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Manual screening slows BPO recruitment and raises the risk of mis-hires

Your teams spends more time and resources reviewing job applications

Manual screening tools are unreliable, leading to mis-hires and high turnover.

reduced mishires

Mis-hires drain productivity. Poor performers need to be managed out of the company.

Hire fast and retain the best BPO talent with skills assessments

Candidate ranking in TestGorilla

The tools to screen at speed

TestGorilla scores and ranks candidates automatically. Use qualifying questions and benchmarks to identify top talent for your BPO.

TestGorilla anti-cheating measures

Test without limits

Scale BPO screening effortlessly. Invite unlimited candidates to take your assessment via public links or list uploads.

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Objective data for better hires

In-depth test results help you find motivated candidates who can deliver long-term value for your company.

Assess and shortlist candidates directly from your ATS

TestGorilla integrations

Screen for skills in three easy steps

Create high-quality assessments fast with TestGorilla's easy-to-use assessment platform. See candidates ranked and quickly shortlist those with the greatest potential. Combine role-specific skill tests with soft skill tests to get a full picture of what your candidates can do.

Create your assessment by selecting role-specific skill tests from our library of more than 400+ tests.

TestGorilla Test Library

BPO companies scale their hiring with TestGorilla

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Dyninno Group improves recruitment productivity by 400% using TestGorilla

Dyninno is a group of companies,  providing products and services in the travel, finance, entertainment, and technology sectors in more than 50 countries. Founded in 2004, now the company has 25 offices with total headcount of 5,000 employees.   Since the start of 2022, Dyninno Group has rapidly expanded its business across multiple companies and divisions, and as a result, needed to recruit more than 2,000 employees in less than six months in 2023. However, Pavel Bahu, Global human resources director at Trevolution (travel division of Dyninno), faced the challenge of effectively screening the increased number of candidates without diminishing the efficiency of their current hiring process – especially as they continue to hire 100s of candidates each month in different locations.

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How TestGorilla transformed Digital Care’s hiring process

Digital Care is a South African business process outsourcing (BPO) company working with large enterprise clients in the telecommunications industry.  Francois Allison, Digital Care’s Operational Manager, is responsible for talent acquisition and recruiting. He and his team were looking for ways to improve their hiring process to find the best candidates for their open roles.

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Revolut hires 40% faster with TestGorilla

Revolut is a global leader in the financial services industry. Since the organization was founded in 2015, its team has worked tirelessly to close the gap between traditional banking and modern fintech which has the potential to change the world. In just a few years, Revolut has grown from a simple cash-management app to a fully-fledged European bank with more than 20 million personal customers and 950,000 business customers in more than 200 countries.  Julia Panchenko, the services recruitment manager at Revolut, faced the challenge of building high-functioning multi-lingual teams to serve a truly global enterprise.

TestGorilla has been my go-to platform with every intake so far. Now, we have empirical data that helps us save time by focusing only on candidates with the skills we need.

Karthik Balaram Donthi, General Manager at Orbit Technologies

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Skills tests used by our BPO customers

Call center representative

This call center representative test evaluates a candidate’s ability to provide support to customers while consistently delivering a great customer experience. This screening test will help you hire call center representatives with the critical soft skill
10 min

Customer Service

This Customer Service test evaluates candidates’ ability to interact appropriately and determine appropriate solutions. It will help you hire experts who can enhance your CS operations by improving customer satisfaction and avoiding negative impressions.
10 min

English C1 (Advanced)

The English C1 (Advanced) test evaluates a candidate’s knowledge of the English language at the C1 level of the CEFR framework. This test will help you hire employees who can participate in demanding professional and social conversations in English.
12 min

Numerical Reasoning test: Online skills assessment to screen and hire the best

This Numerical Reasoning test evaluates candidates’ general aptitude with numbers and their skill in interpreting them for a wide range of applications. This test will help you identify candidates with strong numerical skills.
10 min

We're trusted by industry-leading BPO companies

TestGorilla is an exceptional performer in the G2 Mid-Market Grid®. We’re a top choice for mid-market companies, earning high praise from customers.